- Excellent spoken and written English is a must
- Minimal 3 years’ experience in application support within software 
development company
- Demonstrated Windows desktop OS troubleshooting skills
- Demonstrated desktop software troubleshooting skills
- Experience with application logs investigation and interpretation
- Advanced Outlook user
- Strong analytical skills
- Product quality improvement oriented mindset
- Basic XML knowledge
- Virtualization skills (VMware workstation, ESX(i))
- Experience with Jira and Confluence
- Knowledge of tickets tracking systems
- Experience in technical documents writing (in English)
- Knowledge of Lotus Notes is an advantage
- Experience with MAC OS applications troubleshooting is an 
- Knowledge of Java Script is an advantage
- Responsible and self-motivated
- Ability to learn new technologies
- Ability to multitask and prioritize between competing activities
- Ability to travel on business abroad for extended period of time 
(2-3 weeks)
The company offers to you:
- Friendly, informal, and knowledge-sharing environment with smart 
people around you;
- Chance to join a team and a company globally recognized for its 
cutting edge products;
- Dynamic opportunity for professional growth;
- Worthy salary (depends on skills, would be finally discussed on the 
- 20-days paid vacation yearly;
- 20-days paid out of office work yearly;
- Premium medical insurance after successfully passed trial period;
- Corporate activities including common travels, ski, events, team 
- Partly or fully paid trainings (according to importance);
- Snacks and drinks in the office;
- Ping-pong in the office;
- Performance bonus program.
- Constant stream of fun challenges to solve — with the resources to 
solve them.
-Office location: nearby Olimpiyska metro station.
- Provide 2nd and 3rd line technical support for company’s software 
- Direct collaboration with company’s technology partners and their 
customers (mainly located in USA)
- Documentation of support tickets in the company’s knowledge base
About project:
The company is looking for a Technical Support Engineer for a 
growing and innovative product in the enterprise integration market. 
The company is working with a various scale of customers from top IT 
companies, such as Oracle, SAP, Salesforce and Microsoft to smaller 
niche players.
The company products and services drive results by delivering 
efficient integration strategies and products bringing Salesforce 
management tools into the email client like Outlook, Office 365 and 
Google Gmail.